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How to Add Us to Your White List

Not getting your emails from us?

Sometimes email software/services send important (essentially safe) emails to the “Junk Email” folder, in an attempt to avoid spam.

Please take the time to add us to your “white list”, “safe list, or "buddy list" because doing so guarantees you receive our emails, and your accounts are not filtering out our emails to you as “junk mail”.

Remember, your information is kept 100% confidential.

For specific instructions, choose your email software/service below, use our handy menu:

Mail Software Programs:

Online Serveices:

Additional Spam Filtering Software:
If you use a “spam filtering software” (e.g. MailWasher, McAfee Spamkiller, MailShield, etc.) before you check your email, click here.


Mail Software Programs:

MS Outlook Mail (2000 or later) user?

Here's how to add us inside your MS Outlook whitelist:

  1. Open Microsoft Outlook -> Select Tools -> Options
    A new “Options” window should pop up:
  2. Under the Preferences -> select Junk E-mail
  3. A new Junk Email window opens -> select Safe Senders tab
  4. Click Add....
  5. Type the email address or domain name you want to add to safe senders list.
  6. To add a single address, type "person@example.com", for example OR to add a complete domain, type "example.com", for example.
  7. Click OK.
  8. Click OK again.

Option 2

If you have already received an e-mail message from us, from that message you can also:

  1. Right-click the sender’s name or email address in the “From” field of the header.
  2. Select Add to Address Book in the shortcut menu that appears.
  3. Click “add to contacts” in the short-cut menu.
  4. Click “save and close.”








MS Outlook Express Mail (6.0 or later) user?

Here's how to add us inside your MS Outlook Express whitelist:

IMPORTANT: In Outlook Express, you cannot add an entire domain. Instead, you will need to add the specific e-mail address that the desired messages come from.

  1. From the Tools menu, select Address Book.
  2. Click New and select New Contact from the drop-down menu that appears.
  3. Enter the e-mail address and any other details you want, then click OK.

Option 2

If you have already received an e-mail message from us, from that message you can also:

  1. Right-click the sender’s name or email address in the “From” field of the header.
  2. Select Add to Address Book in the shortcut menu that appears.
  3. Click “add to contacts” in the short-cut menu.
  4. Click “save and close.”








Thunderbird (Mozilla) User?

Here's how to add us inside your Thunderbird (Mozilla) whitelist:

Initially, the “automatic junk mail detection” system for incoming messages might not be very accurate (until you have “trained” it) and you should check your “Junk Folder” to see if our e-mail has been mistakenly detected as junk.

To prevent this from happening in the future, you need to mark our e-mails as NOT junk. Do this by:

  • Right-clicking on the received e-mail
  • Choose "Mark -< As Not Junk".

Entourage User?

Here's how to add us inside your Entourage whitelist:

  1. Open the email.
  2. Right-click the sender’s email address.
  3. Select “add to address book” in the short-cut menu.
  4. Verify the sender’s contact details.
  5. Click “save.”



MacMail User?

Here's how to add us inside your MacMail whitelist:

  1. Open the email.
  2. Ctr-click the sender’s email address and select “open in address book.”
  3. Verify the sender’s contact details






Online Services:

Yahoo! Mail user?

Here's how to add us inside your Yahoo! whitelist:

IMPORTANT: In Yahoo! Mail, you cannot add an entire domain. Instead, you will need to add the specific e-mail address that the desired messages come from.

  1. Open your Yahoo mailbox
  2. Click Mail Options
  3. Click Filters
  4. Next, click Add Filter
  5. In “Filter Name” box type our company name
  6. In the top row, labeled "From header," make sure contains is selected in the pull-down menu
  7. Click in the text box next to that pull-down menu, then enter our email address
  8. At the bottom, where it says 'Move the message to:', select 'Inbox' from the pull-down menu
  9. Click the Add Filter button again.

Option 2

If you have already received an e-mail message from us, from that message you can also:

  1. Open the email.
  2. Click the “add to address book” to the right, next to sender’s name.
  3. Verify the sender’s contact details.
  4. Click “Add to Address Book.”






Hotmail User?

Here's how to add us inside your Hotmail whitelist:

  1. Click the "Options" tab ->"
  2. Click “Safe and blocked senders”
  3. In the space provided, enter the address in the “Sender or domain to mark as safe:”
  4. Click "Add to list"
  5. Once you see the address in the “Safe senders and domains:” you are finished

Gmail User?

Here's how to add us inside your Gmail whitelist:

  1. Open the email you were sent - don't forget to check your bulk/spam folder
  2. Click the "More Options" link near the title of the email next to the date
  3. Click "Add Sender To Contacts List"

If the email was filtered into your Spam folder, you can prevent that from happening again when you:

  1. Click on the "Spam" link to open your Spam folder
  2. Click on the email
  3. Click the "Not Spam" button at the top of the email

Option 2

  1. Open the email
  2. Click “more options” in the email header
  3. Click “add sender to contacts list”









AOL User?

Here's how to add us inside your AOL whitelist:

  1. Go to Keyword Mail Controls
  2. Click Customize Mail Controls For This Screen Name
  3. For AOL version 7.0: In the section for "exclusion and inclusion parameters", add our email and domain name
  4. For AOL version 8.0: Select Allow email from all AOL members, email addresses and domains
  5. Click Next until the Save button shows up at the bottom
  6. Click Save

Option 2

  1. Click the Mail menu and select Address Book
  2. In the pop up box, click the Add button
  3. In the "Other E-Mail" field, type smartraveller-owner@smartraveller.gov.au
  4. Make our From address the "Primary E-Mail" address by checking the associated check box
  5. Click the Save button

Option 3

  1. Open the e-mail
  2. Click Add Address
  3. Verify the senders contact information
  4. Click Save









Eudora User?

Here's how to add us inside your Eudora whitelist:

  1. Select/Highlight message
  2. Under the “Special” menu, choose “Make Address Book Entry”

Netzero/Juno User?

Here's how to add us inside your Netzero/Juno whitelist:

  1. Click on the “Options” button within the email on the web
  2. From there, click on the “Safe Lists” link
  3. Safe List screen will appear and display your current Safe List

Earthlink User?

Here's how to add us inside your Earthlink whitelist:

  1. On the “Email” screen, click on the spam
  2. Blocker plus sign so all it’s folders are shown
  3. Click on the Suspect Email folder
  4. Check the box next to the sender you wish to receive email from
  5. Click on the button to “Add to Address Book & Forward to Inbox”
  6. Subsequent messages will now go to your Inbox

Option 2

  1. Open the email.
  2. Click “add to address book” in the email header.
  3. Use the “address book editor” to verify the sender’s contact details, and click “save.”




Netscape Mail User?

Here's how to add us inside your Netscape Mail whitelist:

  1. Open the Email
  2. Go to the email window’s “File” menu and select “Add to Address Book”




Please Help Us…

If any one of the instructions above are “out of date” or simple “do not work”, please contact us, and we will change the instructions.

Up to 16.5 inches lost
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Toronto, ON


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